West End Auto Service

Ryan 9 months ago

Helpful, knowledgeable staff. Squeezed my vehicle in and did the job as required. I recommend this shop!

Ledbetter 13 Edited a year ago

Terrible place! Do NOT take your car here. The staff is rude. They don’t tell you anything about your vehicle for days at a time and seriously overcharge on parts and labor. They figure out the problem by process of elimination instead of actually knowing what’s wrong with your vehicle, even if you know and tell them what the problem is. You’d get better service from a backyard mechanic. Don’t trust the five star reviews of this place and look at how they respond to negative reviews. Do yourself a favor and find another auto repair shop…literally any other shop. ETA This is just false. It had nothing to do with paying my bill and the fact that you want to twist it to be that says volumes about you and how you run a business. I paid my bill with no problems. I simply had questions, after I paid mind you, about what the breakdown of pricing was and what parts were used so I would have records since you guys don’t want to be honest and transparent about what you’re charging. The “clear communication” you had with my husband was your secretary telling my husband and I (speakerphone is absolutely a thing) that if we got the car there first thing Monday morning that it would be worked

Douglas Dukeman a year ago

Honest and very reasonable service. They have the latest and greatest test equipment to diagnose your vehicle. Check engine lights and codes, specialize in evap leaks and run issues. Very thorough.

Sean Weaver a year ago

These guys have been able to fit me in on a moments notice for serious auto problems. They basically rebuilt my engine in a week and showed me all the busted parts and gave reasons as to why each part may have broke and why it needed replaced rather then just saying “well you needed it”. Great service and great people.

James Waggoner 5 years ago

Went to have a tie rod put on and was charged 400, then I get the car back and it's worse the it was before I took it. Then I take it back to have them look at it and they want to charge me 3500$! I say no take it home and look at it they put the tie rod upside!!